Configuration Analyst

SAIC

2d • $80,001 - $120,000 • Remote

About The Position

SAIC is currently seeking a ServiceNow Configuration Management (CMDB) Manager to support the US Army Corps of Engineers Revolutionary IT Services (USACE RITS) program. The USACE RITS contract will provide modern and secure enterprise-wide IT support services to approximately 37,000 USACE customers located throughout the CONUS and OCONUS. Services will support the mission needs of USACE's Headquarters (HQs) located in Washington, D.C., nine Divisions and 43 Districts, to include over 1,600 field and area project offices and two data centers that are currently located in Vicksburg, Mississippi, and Hillsboro, Oregon.

NOTE: This is a 100% virtual / work from home / remote position.

JOB DESCRIPTION:

Provide management and oversight of the Configuration Management Database (CMDB) and strive to provide value to the customer.
Establish and/or maintain CMDB policy documentation such configuration management plan, data dictionary and definitions. Contribute to contact deliverables.
Assist in ServiceNow discovery troubleshooting as well as maintaining CMDB data sources
Contribute to the overall success of core managed IT asset and Configuration Items and their mandated managed attributes. Monitors and audits CI data health reports and dashboards. Will facilitate interactions with the CI Service Owners and collaborate with applicable teams and other system owners/managers to remediate discrepancies identified in the CMDB.
Will utilize all viable available configuration management tools/applications to support configuration identification, accuracy, control, reporting, auditing, remediation, and delivery of assets and configuration items in the ServiceNow CMDB.
Understand IT components (infrastructure, software, PCs, Databases) and how they interact/relate and the value brought to the organization when these relationships are intact, accurate and available.
Understand administration of devices using SNMP, WMI, SSH.

Requirements

• Bachelor's degree and two years or more experience.
• Demonstrable understanding/knowledge of ITOM, ITSM, ITAM, and CMDB technologies offered by vendors such as Flexera, Remedy or ServiceNow.
• Proficient analytical and problem-solving skills and the ability to succeed in a fast-paced environment.
• Be highly motivated to work independently with remote direction in a remote environment, as well as work within a team construct.
• Must have a current DoD 8570 IAT Level II certification (such as CASP+, CySA+, Security+ CE or greater), prior to hire.
• Must have comprehensive knowledge of related disciplines, including ITIL v3 or above, Agile Methodology, DevSecOps, and Project Management.
• Must be able to obtain a full Secret Clearance; Interim Secret required prior to start, SAIC will help to obtain.
• Must have current US Citizenship.

Nice To Haves

• ServiceNow ITOM and CSA certification desired.

Responsibilities

• Provide management and oversight of the Configuration Management Database (CMDB) and strive to provide value to the customer.
• Establish and/or maintain CMDB policy documentation such configuration management plan, data dictionary and definitions. Contribute to contact deliverables.
• Assist in ServiceNow discovery troubleshooting as well as maintaining CMDB data sources
• Contribute to the overall success of core managed IT asset and Configuration Items and their mandated managed attributes. Monitors and audits CI data health reports and dashboards. Will facilitate interactions with the CI Service Owners and collaborate with applicable teams and other system owners/managers to remediate discrepancies identified in the CMDB.
• Will utilize all viable available configuration management tools/applications to support configuration identification, accuracy, control, reporting, auditing, remediation, and delivery of assets and configuration items in the ServiceNow CMDB.
• Understand IT components (infrastructure, software, PCs, Databases) and how they interact/relate and the value brought to the organization when these relationships are intact, accurate and available.
• Understand administration of devices using SNMP, WMI, SSH.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees