Conference Services Sr Manager, NY Office

DLA Piper • New York, NY

95d • $146,352 - $193,920 • Hybrid

About The Position

The Conference Services Sr Manager is responsible for the planning, coordination, and execution of in-office events held in our DLA Piper NYO conference room. This role will have oversight of our receptionists and work closely with operations to improve our approach to utilizing technology in relation to our events and meetings. Produce events that maintain DLA Piper's reputation as a world-class provider. This position is located in our New York office and offers a hybrid work schedule.

Requirements

• Ability to handle multiple meetings simultaneously and work efficiently under pressure in a fast-paced environment.
• Solid negotiating skills in order to achieve high level goals while staying within budget parameters for each event.
• Knowledge of event technologies and how to leverage technology to enhance the attendee journey.
• Ability to identify and implement strategies for collecting relevant data to drive future decision making.
• Must be detail oriented; demonstrate an ability to run multiple projects simultaneously and prioritize and delegate effectively.
• Must possess solid project management skills and be capable of working well under pressure and quickly adapting to change in a fast-paced, deadline-driven environment.
• Excellent communication skills and professional appearance, demeanor and work ethic are required.
• Prior management experience that demonstrates an ability to create a client service model and influence others is essential.
• Flexibility to work long hours as needed.
• Proven track record of building and scaling client service models and toolkits.
• Extensive experience working with IT and operations in prior roles to produce high impact meetings.

Nice To Haves

• Experience with Cvent management software, CRM Systems and CMP certification.

Responsibilities

• Oversee all pre-event, onsite, and post-event logistical operations.
• Manage centralized calendar, event execution, onsite support, training operations staff on best practices and implementation, vendor sourcing and quality assurance ensuring all events reflect DLA Piper's standards and brand.
• Manage and utilize the CVENT platform to create invitations, build registration pages and microsites, manage attendee lists and profiles, create reports, and update and maintain data pre and post event.
• Set standards for providing 'white glove service' to the firm's lawyers and professional staff, as well as firm clients and business partners.
• Build the tools needed to support our lawyers and upskill our talent to include building and maintaining a list of preferred restaurants for off-site events, developing checklists for client service, and developing an intake process to ensure smooth integration of IT, catering and support for in-office meetings and events.
• Work closely with other members of the events team, marketing department, IT team and the local operations team ensuring all event and meeting details (set up, AV, and catering) are confirmed in advance.
• Other duties and tasks as assigned.

Benefits

• Medical/dental/vision insurance
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree