Conference Services & Sales Manager

Hilton • Salt Lake City, UT

399d • $55,000 - $65,000

About The Position

The Convention Services & Sales Manager at DoubleTree by Hilton Salt Lake City Downtown is responsible for managing the sales efforts and execution of meeting and event spaces within the hotel. This role involves assisting the sales team in achieving financial targets, coordinating banquet and catering services, and ensuring high-quality service levels for clients. The manager acts as a liaison between clients and hotel departments to facilitate successful events and generate repeat business.

Requirements

• High school diploma or GED; college degree preferred.
• Minimum of two years hotel experience in Sales or Catering.
• Knowledge of hotel sales systems required.
• Excellent verbal and written communication skills.
• Strong negotiation skills and ability to build relationships.
• Strong organizational skills and ability to handle multiple tasks.
• Proficient in Microsoft Office and hotel sales systems.
• Ability to work as part of a team and deliver high-quality customer service.
• Detail-oriented with good personnel and management skills.
• Knowledge of catering food and beverage service and event setups.

Nice To Haves

• Experience in coordinating weddings and social events is preferred.

Responsibilities

• Assist the sales team in achieving and exceeding budgeted goals in food, beverage, and room rental revenue.
• Effectively communicate with the Director of Revenue and/or Director of Sales to review opportunities impacting revenue goals.
• Conduct weekly sales calls to existing and new accounts, uncovering new business in assigned market segments.
• Build and strengthen relationships with existing and new accounts to enable future bookings.
• Travel locally to conduct outside calls and promote the hotel.
• Generate leads and new business through various channels including internet searches and networking.
• Arrange site inspections of the hotel for new accounts.
• Maintain accurate sales records in the hotel sales system.
• Respond to all sales inquiries within 24 business hours.
• Execute and support the operational aspects of business booked, including generating proposals and writing contracts.
• Negotiate catering sales contracts and oversee implementation and setup as required.
• Actively up-sell each catering event to maximize revenue.
• Analyze market trends and develop strategies to maximize function space occupancy.
• Coordinate customer specifications with the operations team and respond to customer issues to ensure satisfaction.
• Create and enhance menus for clients in partnership with the General Manager and Food and Beverage Team.
• Review banquet event orders and daily/weekly reports for accuracy.
• Assist clients in menu planning and coordinate all services as requested.
• Supervise execution of banquet events, which may include working weekends, evenings, or holidays.
• Participate in hotel weekly staff meetings as applicable.
• Work closely with meeting planners regarding group menu planning and special requests.
• Monitor and manage room blocks according to contracts to maximize hotel revenue.
• Review sales contracts and validate important information with clients.
• Monitor program deadlines and work with clients to release unnecessary meeting space.
• Verify credit information submitted in the account management software system at turnover.
• Understand AV standards and pricing to generate additional revenue.
• Function as the on-site contact for clients during events.
• Work to improve meeting planner evaluation scores and implement best practices.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED