Conference Services Manager

Hilton • Skokie, IL

117d • $80,000

About The Position

Seeking a dynamic and seasoned Conference Services Manager to join our AWESOME TEAM! In this role, you'll be responsible for planning and refining the details of all assigned meetings and conventions; to coordinate the activities of all departments involved to ensure compliance with set specifications; to maximize customer satisfaction and hotel profitability in accordance with hotel policies and procedures.

Requirements

• Prior experience or similar role is required, strong hotel background (2+ years), and one or more; catering/convention services, conferences, banquets is a must.
• Four-year college degree or equivalent work experience.
• Solid computer skills and knowledge of various discipline-focused computer programs, including strong proficiency in Microsoft Office.
• Excellent communication skills.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Primary focus is to increase revenues and profits by generating social and corporate business through proactive sales efforts.
• Proactively pursue leads and maintain existing client relationships.
• Utilize your sales savvy and hospitality expertise to develop and maintain knowledge of market trends, competition and customers.
• Possess outstanding leadership, organizational skills, strong yield and revenue management skills, excellent written and verbal communications, a guest service focus, a team orientation and a passion for sales.
• In addition to your selling skills, we need creativity, motivation and dedication for this position.
• Communicate regularly with key account planners, social contacts, and other hospitality professionals to establish strong relationships.
• Responsible for monthly/quarterly and annual forecasting accuracy.
• Maximize use of all available hotel space to generate food, beverage and rental revenues.
• Maintains a professional image at all times through appearance and dress.

Responsibilities

• Ensures satisfactory liaison between guests and supporting hotel departments from initial long lead of contact through conclusion of billing review.
• Supervises service and coordinates all arrangements as reflected in the convention services critique while the group is in the hotel.
• Establishes and maintains excellent working relationships and communication with all support departments regarding convention-related activities.
• Ensures that all convention resumes, and convention-related paperwork and other pertinent information is distributed to the necessary departments in a timely manner, at least 14 days prior to the arrival.
• Monitors room blocks in conjunction with Sales Managers and Reservation Manager.
• Hold both pre-con and post-con meetings with all major groups.
• Determines golf, tennis, and all other recreational requirements.
• Determines outside vendor service needs, i.e., entertainment, floral displays, photography, etc.
• Establishes master account requirements and special billing procedures for each group following the established credit clearance policies.
• Performs all duties in a timely and efficient manner.

Benefits

• Bonus eligible
• 401k
• Health/Dental/Vision/Life/Voluntary Insurance
• TEAM and Travel Discounts
• Vacation/Well/Holiday Pay
• Career Advancement Opportunities
• Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree