Conference Services Manager

Valor Hospitality Partners

94d

About The Position

Living above the clouds on top of Lookout Mountain, Georgia, Cloudland is the Southeast’s newest and most spectacular resort hotel!! If you happen to love golf or have golf resort experience, let’s make a connection soon! A Curio Collection by Hilton hotel, Cloudland is perched at over 2,000 feet above sea level and conveniently located just outside of Chattanooga and within a two-hour drive from several major metropolitan areas. Inspired by nature, the resort expresses elements of the four seasons in an intimate and relaxing way. Cloudland offers a wide variety of outdoor activities, multiple dining experiences, full-service spa, cliff-edge infinity pool and 245 stunning guest rooms & suites, many with spectacular mountain vistas. Let’s not forget the golf! Situated in heart of McLemore, guests can enjoy two exceptional 18-hole courses and a popular six-hole short course, all three designed by Rees Jones and Bill Bergin. If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!

Requirements

• Education: Two to four-year college degree or equivalent education/experience.
• Experience: A minimum of two years sales experience in a related position. Hotel sales experience preferred.
• Ability to perform critical analysis and manage wide-range of information.
• Extensive knowledge of negotiating, principles and practices within catering sales, food and beverage, and sales procedures associated with the hotel industry.
• Excellent oral, written and presentation skills sufficient to produce sales and marketing communication that properly reflect the Foundation Image.
• Listen effectively.
• Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives.
• Communicate to both, guests and fellow associates, professionally and positively.

Responsibilities

• Serve as the primary liaison between clients and hotel departments for all group meetings, conferences, and events.
• Review contracts, event orders, and banquet event orders (BEOs) to confirm accuracy and ensure all client requirements are met.
• Coordinate meeting logistics, including room setup, audiovisual needs, catering details, and guest room blocks.
• Conduct pre-convention meetings, site visits, and client walk-throughs to confirm details and build strong relationships.
• Collaborate with banquet, culinary, AV, and operations teams to ensure flawless event execution.
• Anticipate client needs and proactively resolve issues before and during events.
• Maintain accurate, organized, and up-to-date files for each group to ensure efficient communication and service delivery.
• Prepare group resumes and ensure all departments are briefed on upcoming events.
• Monitor event progress and post-event feedback to measure client satisfaction and encourage repeat business.
• Assist Sales with the smooth turnover of booked groups into active servicing, ensuring continuity of communication.
• Participate in weekly sales and operations meetings to provide updates on upcoming events and client needs.
• Uphold brand standards and service culture by delivering a consistently hospitable, professional, and detail-driven approach.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees