Conference Services Manager - $73K

Crescent Careers•Santa Monica, CA

48d•$73,000

About The Position

The Conference Services Manager (CSM) is responsible for the planning, coordination, and execution of group meetings and events from contract turnover through departure. Acting as the primary liaison between the client and hotel operations, the CSM ensures every detail is delivered to brand standards while providing a high-touch, personalized guest experience.

Requirements

1-2 years of experience in Conference Services, Catering, or Event Servicing
Strong knowledge of banquet operations and food & beverage service
Excellent organizational, communication, and multitasking skills
Ability to work flexible hours, including evenings, weekends, and holidays
Client-focused and service-driven
Highly organized with strong attention to detail
Calm and solutions-oriented in a fast-paced environment
Detail-minded with strong creative instincts

Nice To Haves

Experience in a lifestyle, boutique, or luxury hotel environment preferred
Proficiency in Ci/TY, Lightspeed, or similar event management systems (i.e. Social Tables)

Responsibilities

Serve as the main point of contact for assigned group business post-contract
Lead engaging planning calls, site visits, and pre-event meetings
Create, manage, and distribute detailed Event Orders (EOs)
Oversee on-site execution of meetings and events to ensure client satisfaction
Partner closely with Banquets, Culinary, Front Office, Housekeeping, Engineering, and Third-Party Vendors (i.e. AV, décor vendors, outside caterers, etc. )
Lead weekly EO meetings and group resume meetings with Sales Team for upcoming groups
Proactively identify and resolve operational or service challenges
Ensure all event details are communicated clearly to all department leaders and team members
Review contracts to ensure alignment with event execution
Track deposits, concessions, and billing accuracy
Coordinate post-event billing and reconciliation with Finance
Identify opportunities to enhance revenue through F&B and event upgrades
Deliver warm, intuitive, and personalized service aligned with the Sandbourne’s Universal Behaviors and service culture standards
Anticipate guest needs and provide thoughtful, creative solutions
Maintain strong client relationships to encourage repeat business
Consistently represent the hotel’s culture, aesthetic, and service philosophy