Conference Services Manager - The Watermark Hotel

B. F. Saul Company Hospitality Group • Tysons, VA

104d • $60,000 - $65,000

About The Position

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! The Watermark Hotel is an all-suite hotel located in Capital One Center, featuring 300 luxury residential suites with lavish, upscale furnishings, abundant space to unwind, and a hospitality team dedicated to setting a new definition of luxury. The Watermark indulges guests with a thoughtfully curated stay that delights and surprises even the most discerning traveler. Thoughtfully designed to enhance your visit to Tysons, Virginia, the hotel offers convenient access to the Capital One offices, Capital One Hall, the McLean station along the metro's Silver Line, and more. Culinary experiences include locally-sourced breakfast at The Aviary, or craft cocktails paired with chef-driven dishes at one of the area's hottest new restaurants, Wren. The hotel is connected directly to The Perch, an urban rooftop green space perfect for enjoying art, relaxation, or time with friends or colleagues. This position as Conference Services Manager is responsible for ensuring overall effective operations of all meetings, including adherence to all health regulations and liquor laws. Uses leadership skills to drive revenue, maximize profit, and ensure quality. Accountable for management of assigned staff to ensure achievement of overall financial results, guest satisfaction, and positive team member relations. B. F. Saul Company Hospitality Group invites you to take your career to the next level! As a leading Owner and Management Company in the Hospitality Industry, our commitment to our team is in our “One Team!” values. Our integrated approach in obtaining top talent ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team says you are committed to guest satisfaction and promise to uphold the highest level of integrity.

Requirements

• High school diploma or GED required.
• College degree or equivalent experience required.
• Serve Safe, TIPS or CARE beverage service certification or the ability to obtain certification is required.
• At least 2+ years in a sales environment.
• Must have the ability to communicate well with all levels within and outside the organization and be able to problem-solve with team members and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Ability to push, pull, and lift up to 20 pounds on an occasional basis.
• Requires ability to work extended hours based on business needs, with physically demanding responsibilities such as walking, standing, carrying, and lifting throughout the extended shift.

Nice To Haves

• Prefer experience with venue of similar size, volume, and reputation for focus on guest satisfaction.
• Basic knowledge of culinary operation, restaurant, conference center and beverage service.

Responsibilities

• Review file to understand cut off dates and details of program, if any questions reach out to the Sales/Catering Manager to address.
• Manage all aspects of group meetings and events (except single time social) to include but not limited to building group blocks, uploading rooming lists, meeting space, room setup, food, beverage, and audio-visual requirements.
• Communicate all details of meetings and events via Banquet Event Orders and diagrams.
• Conduct formal pre-event meetings as required to review/communicate group needs.
• Ensure proper and prompt follow up on all correspondence with client and hotel.
• Attain guarantees and final payment as needed.
• Monitor Cut-off Dates.
• Communicate rooming list updates to client on a weekly basis.
• Collaborate with Director of Sales and Director of Revenue to manage group room blocks effectively including cut-off dates, rooming lists, etc.
• Collaborate with all other operational departments to communicate group details via the group resume pertaining to arrival/departures, billings, special requests, etc.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Provides excellent customer service to increase share of the account.
• Adhere to all standards, policies, and procedures and consistently maintain a professional and ethical representation within the Sales and Catering Department.
• Perform other duties, as assigned, to meet business needs.

Benefits

• $60,000 - $65,000 a year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED