Conference Services & Catering Sales Admin Asst

Bass Pro Shops

95d

About The Position

The Conference Services & Catering Sales Administrative Assistant provides friendly, efficient clerical and administrative support to the Wedding & Catering Sales Managers and Conference Services Managers when needed.

Requirements

• Minimum Degree Required: High School Diploma or Equivalent.
• Previous experience in hospitality and/or catering is preferred.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process.
• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Originality - The ability to come up with unusual or clever ideas about products, services or situations.
• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building Trust - Ability to interact with others in an honest, fair and respectful way.
• Communication - Skilled at clearly conveying information and ideas through a variety of media.
• Customer Focus - Ability to develop and sustain productive customer relationships.
• High Work Standards - Sets high standards of performance for self and others.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving / Decision Making - Ability to identify and understand issues, problems, and opportunities.

Nice To Haves

• Certificates, License, Registrations – A safe driving record and the ability to obtain a Missouri E or Arkansas P designated driver’s license.

Responsibilities

• Adhere to standards of operations, policies, procedures, instructions, etc.
• Respond to telephone inquiries by determining client’s needs and specifications for referral to department managers.
• Maintain a complete database of accounts and bookings.
• Create, process, and complete Catering and Wedding contracts.
• Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
• Properly convey rate and package information within approved limits to maximize and protect overall resort revenue yields.
• Perform in a manner that demonstrates the philosophies of Big Cedar Lodge.
• Assist and troubleshoot with groups’ contacts when Catering Managers are not available.
• Execute daily Agilysys activities.
• Work closely with all departments such as Sales, Banquets, and Group Rooms to ensure that all details are communicated for a successful guest experience.
• Perform other tasks as needed, directed, or assigned.
• Remain current with all pertinent computer software programs and equipment relative to job – Agilysys, Outlook, Excel, Word, Power Point, etc.
• Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities.
• Be organized, detail-oriented, and able to handle multiple tasks at one time.
• Load and unload equipment and materials into vehicles.

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees