Conference Service Manager

Kimpton Hotels & Restaurants • Dallas, TX

4d

About The Position

The Conference Services Manager (CSM) acts as the liaison between the hotel operations departments and the client. The CSM strives to achieve a balance between executed contracts, service and profitability. Through efficient management, communication and coordination of the conference requirements, the goal is to capture the hotel's fair share of revenue through food, beverage, room rental and auxiliary services, such as audio visual provisions, storage and labor fees.

Requirements

• 1+ years related experience in hospitality industry with solid knowledge of food + beverage and meeting room sets.
• Thorough knowledge of property, space, food + beverage offerings and capacities.
• High level of creativity, enthusiasm and flexibility.
• Well organized, detail orientated and excellent follow-up skills.
• Superior writing skills and knowledge of Microsoft Office.
• Ability to be yourself, lead yourself, make it count!

Nice To Haves

• Delphi experience preferred, but not required.

Responsibilities

• Coordinate meetings, conferences, exhibit shows or other special events and activities with accuracy and detailed communication outlines for the client and hotel departments
• Ensure that all contracted groups are meeting or exceeding minimum food + beverage revenues, guest room revenues, meeting room rental revenues, and monitoring for potential attrition.
• Coordinate menu arrangements for conference clients that maximize the revenue potential for the hotel, while serving the client.
• Obtain Conference rooming lists, monitors cut-off dates, and obtains rooming lists by the due date and sales contract.
• Assist conference clients with off-premise (hotel) details.
• Conduct tours for potential and booked clients. (Provide ridiculously personable experiences)!
• Provide an accurate Conference Profile that documents all aspects of a particular conference, to include menus, meeting set-ups, client profiles, reservation pick-up statistics and other pertinent information as outlined in the current departmental policies and procedures.
• Prepare a comprehensive Post Conference Report on all conferences.
• Complete and distribute banquet event orders, reports, and correspondence as may be required. Maintain accurate and current space blocks in the group function room log, observing proper turnovers, releasing unused space as appropriate.
• Internal Meeting Responsibilities include weekly BEO, sales, and operations meetings, as well as maintaining a local catering sales goal.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees