Conference Planning Manager

Pyramid Global Hospitality

About The Position

We are seeking a highly motivated, creative, and customer-focused leader to join our team as Conference Planning Manager. This role is responsible for detailing, servicing, and delivering group meetings, conferences, and catered events while driving banquet and conference revenue and ensuring an exceptional guest experience. The ideal candidate brings a hands-on leadership style, strong knowledge of conference center operations, food and beverage execution, space optimization, and event technology. This individual works closely with conference services, banquets, sales, and hotel leadership to ensure flawless execution, revenue optimization, and consistently high guest satisfaction. This is an outstanding opportunity for a driven hospitality professional to grow a career at a world-class conference hotel and connect with clients from around the world—while creating memorable, “WOW-worthy” experiences.

Requirements

Previous experience in planning and execution of Banquet/Catering events
Strong leadership skills
Thorough, detail oriented, organized, and pro-active
Independent thinker and doer
Strong sense of style and taste
Strong, intuitive ability to deliver exceptional customer service
Proficient knowledge with both AV and IT.
Management/supervisory experience
Knowledge of maintaining all audio-visual equipment, to include storage.
Experience reading and understanding Banquet Event Orders
Ability to communicate effectively with all guests and team members.
Experience with scheduling, hiring, and training team members.

Responsibilities

Achieve budgeted banquet and conference revenue, including food, beverage, room rental, audio-visual, guest room groups, and ancillary revenue.
Work closely with leadership to ensure group food and beverage contribution aligns with budgeted expectations.
Consistently meet monthly revenue goals for assigned segments through effective detailing, servicing, and upselling.
Demonstrate strong working knowledge of food, beverage, A/V, and event services to promote enhancements and upgrades.
Maintain complete knowledge of all assigned groups, meetings, and events.
Accurately prepare Banquet Event Orders (BEOs) and event resumes; distribute to appropriate teams and actively participate in weekly (or as-needed) BEO/resume meetings.
Orchestrate and facilitate pre- and post-conference meetings with clients and internal stakeholders as needed.
Review all event-related invoices for completeness and accuracy and submit to clients for payment.
Provide daily direction and leadership to the conference services operations team.
Serve as the primary onsite contact for clients and all third-party vendors during events.
Partner with the Banquet Manager to ensure all meeting and event space is set as required.
Oversee the setup and maintenance of conference rooms, ballrooms, and pre-function space, including furniture, A/V technology, meeting amenities, and food and beverage stations.
Ensure conference guests receive proper support for all technology and presentation needs.
Monitor and coordinate vendors and external contractors for event setup, equipment rentals, and maintenance.
Ensure all conference and banquet spaces are opened, closed, and maintained in compliance with safety standards.
Oversee service during meals and breaks, ensuring meeting spaces remain clean, organized, and guest-ready.
Maintain all conference and event equipment, ensuring timely maintenance, repairs, and replacement.
Work directly with vendors and the Business Operations Manager on equipment purchases and service agreements.
Maintain complete knowledge of food and beverage service standards and current industry trends.
Participate in daily, weekly, and monthly operational meetings as required.
Lead by example with professionalism, integrity, sound judgment, and discretion.
Demonstrate strong communication, listening, and problem-solving skills.
Effectively multitask, remain composed under pressure, and consistently follow through on commitments.