Conference & Event Manager

Hilton-posted 9 months ago
Full-time
Charleston, SC
Accommodation
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As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimizing revenues, and uncovering up-sell opportunities while positively impacting our guests, fellow associates, and local communities.

  • Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
  • Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
  • Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
  • Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
  • Ensure contract adherence and optimize revenue opportunities.
  • Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
  • Supervise the entire client payment process, from initial deposits to the final bill.
  • Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
  • Coordinate on-site tours and virtual client meetings.
  • Collaborate with the Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting banquet and catering events, and managing BEO documentation.
  • Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
  • Review the full bill upon event completion, ensuring alignment with our group closing checklist.
  • Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows.
  • Actively engage in the BEO, Group Resume, Pre-Con, Post-Con, and Group Scrub Meetings.
  • Greet visitors, answer phone calls, intake and process incoming lead information, handle reservation requests, and maintain communication with group customers regarding the status of their group room block.
  • Assist property managers with sales duties as needed including initial billing inquiries, commission payments, no-show status, and scheduling appointments.
  • Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution.
  • Maintain all social media accounts for the hotel with a minimum of four postings per month to all channels.
  • Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education.
  • Demonstrated experience with industry-specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and Diagramming Tools like Social Tables.
  • Daily Pay - Get paid when you need it
  • Exclusive Travel Discounts - Save big at Marriott and Hilton properties
  • 401k Plans - Invest in your future
  • Comprehensive Medical Insurance - Your health matters to us
  • Additional Property-Specific Perks - Because every location has something special to offer
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