Conference & Event Manager

About the position

As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimize revenues, and uncover up-sell opportunities while positively impacting our guests, fellow associates, and local communities.

Responsibilities

• Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.
• Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.
• Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.
• Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.
• Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.
• Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.
• Supervise the entire client payment process, from initial deposits to the final bill.
• Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.
• Coordinate on-site tours and virtual client meetings.
• Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.
• Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting catering events, and managing BEO documentation.
• Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.
• Review the full bill upon event completion, ensuring alignment with our group closing checklist.
• Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows.
• Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings, always being prepared to discuss the specifics of any assigned group(s).

Requirements

• Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.
• High school diploma or equivalent.
• Proficient in Microsoft Office.

Nice-to-haves

• Prior experience with the Group, and/or Local Social Event market segments.
• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Certified Meeting Professional (CMP).
• Demonstrated experience with industry specific sales and catering programs including Microsoft Office, Delphi.FDC (Salesforce), and/or CI/TY (Marriott), and Diagramming Tools like Social Tables.

Benefits

• Daily Pay option available.
• 401k plans with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off/Vacation.
• Exclusive Atrium Traveler discounts to explore new destinations.