CONFERENCE COORDINATOR

Compass Group•San Antonio, TX

3d•$24 - $25•Onsite

About The Position

Connections is the branded term for the Wells Fargo corporate conference centers within their large administrative buildings. The Connections team manages collaborative, meeting, and event space in 13 markets across the United States. Our customers are Wells Fargo Employees, contract staff, and nonprofit organizations. This is an internal client facing role that provides the opportunity to combine your passion for delivering a high level of service, with excellent people skills, and an enthusiasm for getting issues resolved quickly to enhance the on-site experience for employees and clients.

Requirements

Outstanding customer service skills
Superior verbal and written communication skills, especially customer friendly communications
Must be comfortable speaking in front of an audience
High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
Experience working in technical/audiovisual environment
Ability to work independently, prioritize effectively and make decisions
Ability to adapt quickly to change and maintain a flexible approach when providing customer support
Able to remain mobile for extended periods during workday
Able to work a flexible schedule to include evening and weekend hours
Must be able to lift 50 pounds

Nice To Haves

Work experience with reservation software platforms
Ability to navigate virtual meeting platforms i.e. Zoom, Skype, MS Teams
Catering or other food service-related experience
Communications, Event Planning or Hospitality background

Responsibilities

Deliver a consistent, outstanding customer service experience
Manage and book reservation requests; maintain room schedules through reservation system
Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
Manage and respond to all emails in the location-specific folders in shared Connections mailbox
Respond in a timely manner when processing customer requests for reservations
Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
Perform set-up and clean-up for beverage service as needed
Responsible for room setups; assuring room configurations are correct, ready 30 minutes prior to event start
Knowledgeable in answering site specific questions regarding local amenities
Responsible for maintaining Connections space, including submitting work orders as needed.
Perform additional duties as assigned by manager