Conference Coordinator

FM Global•Norwood, MA

3d•$67,200 - $84,000•Onsite

About The Position

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM. Location This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM , offering a dynamic hospitality environment with strong organizational support. Why Join Us? It's a great opportunity to join an award-winning hotel in a collaborative, supportive, and high-energy environment where your contributions are valued and growth is encouraged. Shift Hours Full time Salaried position 7:30am-4pm Monday - Friday We require flexibility to work outside of normal business hours to align for business needs. This includes availability for evenings and weekends. Holidays If business needs require you to work a holiday, Flexibility will be offered to take alternate days off when holidays are worked. Relocation is not offered for this position.

Requirements

5+ years of experience within Hotel/Conference Center industry
Computer proficient with tools such as, Microsoft outlook, excel and word.
Strong customer service skills
Effective communication abilities to engage effectively with supervisors and customers both written and verbal
Proven leadership skills
Problem solving skills to resolve guest/employee issues
Strong organizational abilities and effective time management, capable of task prioritization in a fast-paced setting.
High School diploma, Hotel or bachelor's degree preferred

Nice To Haves

Experience with Amadeus Hospitality software and knowledge of property management systems is a plus!

Responsibilities

The conference coordinator will be the liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas.
Responsible for documenting details for accurate and timely communication to internal departments.
Serves as point person while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally.
Ensures that customer expectations are achieved for future bookings.
Contact designated clients to obtain necessary information for all set-up, audio visual and food and beverage needs.
Input all detailed information accurately into Amadeus system to create Banquet Event Order which serves as the interdepartmental communication tool.
Ensure that all information is updated regarding final Guaranteed Count's, changes, and updates so that meeting/social agendas will flow precisely as to the specifics of the customer.
Completion of all required documents on a timely basis to ensure that information is communicated properly to the other departments which are responsible for delivery of services.
Meet and greet each customer on a daily basis.
Review future business for accurate counts, postings and changes.

Benefits

The position is eligible to participate in FM' comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, free meals, and Marriott employee discount at participating hotels with successful completion of ongoing trainings.

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