Conference Concierge FT
About The Position
If you're eager to showcase your talents in a prestigious, full-service, AAA Four Diamond resort and make a meaningful impact, an extraordinary career opportunity awaits you. We are on the lookout for a passionate individual to join our team and help us continue delivering the unparalleled guest experience that sets us apart. As a Conference Concierge for the Banquets Department at the Grand Geneva Resort & Spa, you will support the Event Managers and Banquet operations in servicing the meeting planners and convention attendees. Grand Geneva in Lake Geneva is a 1,300 acre, AAA Four Diamond resort and spa recognized as a Top Resort in the Midwest by Conde Nast Traveler. This award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets. Our name in the area means home, family and tradition. We have a strong sense of tradition, and we're looking to create a strong, bright future - a future that includes you.
Requirements
- Previous hotel and/or Banquets and Catering experience preferred
- Good leadership qualities
- Personable with good people skills
- Displays a commitment to hospitality
- Communicates well, written and verbally, with others
- Good organizational skills
- Must be determined and be able to work with minimum supervision
- Total commitment to guest satisfaction
- Ability to lift a minimum of 30 lbs
- Ability to verbally communicate effectively with guests and co-workers
- Dexterity for pushing, pulling, bending, stooping, and upward reaching throughout the shift
- Ability to use provided cleaning products effectively and safely
- Prolonged periods of standing and/or walking
- Ability to multi-task in a high paced environment
Responsibilities
- Be identifiable, visible, and accessible at all times to our meeting planners and guests
- Communicate with the contact and review your role with each group contact, know their meeting agenda, hot buttons, special needs, etc.
- Know all the facilities of the hotel and their hours of operation
- Inform Event Managers and banquet staff of any last minute changes such as location change
- Update Delphi with last minute changes
- Identify possibility for catering and opportunity for audio and visual upsell
- Walk all meeting spaces with banquets prior to the guest arriving as to assure that banquet staff has completed their checklists and everything is in order as specified
- Ensure all requested food and beverage, audio visual, and special requests have been correctly placed
- Review and complete Personal Event checklist
- Ensure guests know how to contact you
- Assist guests with all needs related to their meeting room set-up
- Confirm timing and guarantees for food and beverage
- Attend BEO, Pre-Con, and Huddle meetings
- Plan the “post-con” meetings with clients, Event Manager(s), and banquets staff
- Monitor pre-function areas to ensure they are clean and ready for the events
- Deliver and retrieve faxes and handle mail as requested for client
- Suggest and make reservations for dinner, local attractions, and sightseeing
- Be active in preventative maintenance around the hotel
- Prepare and deliver or mail thank you notes to contacts upon departure
- Assist the Director of Event on special projects when not busy with groups, such as working on new menus, updating Delphi, forecasting reports, etc.
- Perform other duties as assigned
Benefits
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- “Two for one” movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
