Conference Center Event Coordinator

McDonald's • Chicago, IL

387d • $55,307 - $66,373

About The Position

The Conference Center Event Coordinator at McDonald's is responsible for managing the scheduling and coordination of events within the McDonald's Conference Center and Hamburger University Reserve Conference Center. This role requires excellent customer service skills, attention to detail, and the ability to manage multiple tasks effectively. The coordinator will work closely with employees to plan events, including room setups, catering options, and audio-visual needs, ensuring a high level of service throughout the process.

Requirements

• Prefer 2 years of event booking experience.
• Hospitality degree or a combination of some college and experience.
• Refined verbal and written communication skills.
• Team-oriented and flexible.
• Exceptional customer service skills in a fast-paced environment.
• Ability to handle demanding customers with professionalism.

Responsibilities

• Coordinate meeting/event space within McDonald's Conference Center and Hamburger University Reserve Conference Center using EMS.
• Work closely with McDonald's employees to schedule events and plan room setups, food and beverage options, and catering menus.
• Provide technical support for platforms and services provided by Workplace Solutions.
• Manage facility service requests and customer calls via Facility Services Portal and Outlook.
• Track customer issues/activities in WS platforms and schedule appropriate vendor resources.
• Cultivate and maintain ongoing customer relationships with MHQ employees, WS functional teams, and vendors.
• Take on projects and other responsibilities based on departmental needs.

Benefits

• Health and welfare benefits
• 401(k) plan
• Adoption assistance program
• Educational assistance program
• Flexible ways of working
• Time off policies including sick leave, parental leave, and vacation/PTO
• Bonus eligibility based on individual and company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Associate degree
• Number of Employees: 10,001+ employees