Conference Assistant

Villanova University • Villanova, PA

333d • $15

About The Position

During the summer months, the Office of Conference Services (OCS) employs Conference Assistants (CAs) to work with operations and reservations functions to prepare for, set up, and aid conference, camp, and guest groups using Villanova's meeting, dining, housing, catering, and recreation facilities. Candidates must be able to work between May 18th-August 7th. Each position comes with a housing accommodation and meal plan.

Requirements

• High School Diploma
• Completes assigned job tasks
• Reliability
• Attention to detail
• Verbal communication skills
• Adaptability
• Team player
• Enthusiastic
• Responsible
• Basic familiarity with tablets and laptops
• Must be an enrolled student at Villanova

Nice To Haves

• Some college education
• Customer service experience
• Event Management experience
• Clerical Services experience

Responsibilities

• Prepare guest housing accommodations to assure Conference Services standards by distributing bed linens, blankets, towels, lined trash cans, and assorted room toiletries (soap, shampoo/conditioner, toilet paper).
• Prepare rooms for guest groups to include linen exchange, checking room inventory, making beds with provided linen if applicable, etc.
• Conduct breakdowns of apartments and dorms, meeting spaces, lounge spaces, and recreation spaces in accordance with Conference Services standards.
• Assist in the management of the check-in and check-out processes according to prescribed procedures for different locations on campus.
• Conduct pre-check-in room inspections and do a building walk-through with camp/meeting planners.
• Prepare for guest registrations and scheduled group meetings by delivering tables, chairs, supplies, and materials and setting up rooms.
• Prepare meeting spaces, lounge spaces, or recreation spaces to assure Conference Services standards and meet group specifications and set-up requirements.
• Prepare registration materials (including room assignments, wildcards, keys, etc.) in advance of group arrivals and staff scheduled registration activity, as well as after-hours registration as assigned.
• Staff the Conference Service Desk on a scheduled basis; tasks include answering the telephone and assisting guests according to need by providing campus and local information, assisting with lock-outs, processing maintenance requests, preparing and processing walk-through and assessment sheets, managing lost & found items, and performing all clerical tasks.
• Data entry and reporting as assigned by Pro-Staff, using proprietary Conference Services software.
• Participate in pre-/post-season apartment and dorm set-up, breakdown, and room assessments and complete all necessary forms.
• Communicate regularly with guests. Solicit information from guests about problems. Follow up with resolutions to the problems and/or refer guests to the appropriate department if further follow-up is necessary.
• Staff fitness center during given hours and conduct the appropriate closing procedure.

Benefits

• Housing accommodation
• Meal plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED