Condominium Mortgage Operations Manager
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. Position Summary We are seeking a highly skilled and detail-oriented Condominium Mortgage Operations Manager to lead our Condominium Analyst team that focus on review, evaluation, and risk assessment of condominium and homeowners association (HOA) projects. This role plays a critical part in ensuring compliance with investor, regulatory, and company guidelines while supporting sound lending and investment decisions.
Requirements
- Bachelor’s degree or equivalent work experience
- 5+ years of relevant industry experience
- Strong knowledge of agency guidelines
- Ability to interpret legal and financial documents
- Excellent analytical and communication skills
- Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)
- Mortgage experience is required
Nice To Haves
- Professional certifications
- Experience with automated review systems
- Leadership or mentoring experience
- Risk management background
Responsibilities
- Perform comprehensive reviews of condominium and HOA projects for eligibility and compliance with Fannie Mae, Freddie Mac, FHA, VA, and internal guidelines
- Analyze governing documents, budgets, reserve studies, insurance policies, financial statements, and legal disclosures
- Identify project-level risks and recommend mitigation strategies
- Prepare clear, accurate, and well-documented approval or denial decisions
- Serve as a subject matter expert for condominium project standards
- Provide guidance and training to junior analysts
- Collaborate with underwriting, legal, compliance, and operations teams
- Monitor regulatory updates and implement changes
- Participate in audits and quality reviews
- Maintain productivity and quality standards
- Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions
- Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality
- Support, recommend and implement technology initiatives
- Be responsible for communicating monthly results to Management on departmental performance objectives
- Act as the main point of escalation for all issues within the function
- Perform capacity and staff planning to ensure adequate service levels are met
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Manager
