Concourse/Outfield Usher - Corpus Christi Hooks

MLB•Corpus Christi, TX

2d•Onsite

About The Position

The job of a Concourse/Outfield Usher includes directing fans to the proper seating location for which they are holding a valid game ticket, ensuring that the fans sitting in the reserved and box area seats have tickets that coincide with their proper seating location. In addition, the Usher needs to keep all walkways and aisles clear. This position is a seasonal position that includes nights and weekends during the Spring and Summer.

Requirements

Ability to work long hours, evenings, weekends and holidays
Ability to handle multiple tasks
Ability to stand for long periods of time
Have reliable transportation to and from work

Nice To Haves

Preferred

Responsibilities

Provide great customer service for the fan experience
Greeting each fan with a smile and a friendly “may I help you?” or another appropriate greeting
Checking each ticket completely, noting the date, section, row, and seat location
Being certain to direct each fan to the correct seat location and wiping off the seat, if needed
Assisting fans with all complaints that arise in a professional manner
Checking with each fan for injury when a foul ball, bat, or other object lands in the seating area
Assisting fans who may need help accessing their seats
Getting to know and recognizing the season ticket holders in your section
Ushers must not leave their assigned work area without permission from their supervisor
Keeping order in the seating area. Try to control profanity, obscenities, etc.
Watching for seat jumping during the entire game. Fans must have the ticket that coincides with the seat they are sitting in, in the reserved or suite areas
Ushers assigned to group/party areas must ensure that only authorized fans enter the party/reserved area
Ushers will also be assigned to assist with promotional giveaways, handing out gifts or tickets
Ushers assigned to the berm areas are responsible for maintaining a safe and orderly environment for the fans, answering questions and providing assistance if needed
Posture is important in presenting a positive image. Do not stand, or walk around, with your hands in your pockets. Do not lean on or sit on the railings. You are allowed to have a cup of water or a soft drink at your assigned area but do not carry a drink around with you. Smoking is not permitted while at your work area, at any time
After every three outs, make yourself visible to the fans in your section, by going down to the first row and looking back towards the seating area
Throughout the innings, from the back of your section, watch the fans in your section and the fans on the concourse and surrounding areas