Concord - Store Manager

Rockler Companies • Concord, CA

232d

About The Position

Join the Rockler Woodworking Family! Come work for an industry leader! Rockler Companies, Inc. is a growing national retail, direct mail and publishing organization with retail stores across the U.S. We are one of the largest online resources for woodworkers, and we work tirelessly to bring the industry's most innovative products, thinking and education to our customers. A Store Manager is responsible for establishing and maintaining Customer Services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through sales, merchandise, inventory, expense control, human resources management, and managing operating costs and shrinkage.

Requirements

• B.S. degree or equivalent experience in Business Administration or related field desirable.
• Prior supervisory/leadership experience in a work is strongly preferred.
• 1 to 3 years' previous retail sales experience, preferably with a similar product line.
• Ability to work a 50+-hour work week, including nights, weekends, and holidays as required.
• MS Office skills to include Outlook, Excel, and Word.
• Excellent written/verbal communication skills.
• Knowledge of woodworking supplies and hand/power woodworking tools preferred.
• Ability to motivate subordinates for top performance.
• Must be able to stand for long periods of time, personally lift up to 50 lbs on a regular basis and participate in team lifting up to 400 lbs.

Responsibilities

• Recruit and train high-quality candidates.
• Assess Associate performance on a regular basis. Actively manage Associate performance issues in partnership with Regional Director and HR.
• Implement and maintain customer service standards to ensure that each customer receives outstanding service by providing a guest friendly environment.
• Train and develop Associates in all aspects of the business to create a team of product experts experienced in closing the sale.
• Actively monitor and improve Store performance; manage Store Metrics and develop, implement, and execute improvement activities.
• Plan and assign daily goals, tasks, and assignments. Assure proper completion through follow-up.
• Maintain adherence to all Company policies and procedures through regular store management and staff meetings, store walk-through, audits, etc.
• Manage store budget, monitor P&L. Control expenses, payroll and shrink to optimize store profitability.
• Maintain all merchandising standards, display presentation and signing standards.
• Ensure appropriate merchandise stock levels of assortments in all departments.
• Train and develop Assistant Store Manager in leadership of store operations.
• Develop and execute local marketing events (classes, demos, etc.) and events attracting new customers to meet sales objectives.
• Promote woodworking activities, knowledge, and awareness within the community to increase store traffic and sales.
• Comparison shop and report results; share information with Regional Director and make appropriate price recommendations.
• Any other responsibilities as assigned by Regional Director.
• Attendance is an essential function of this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: Bachelor's degree