Concierge

Milk & Honey • Bee Cave, TX

424d • $31,200 - $41,600

About The Position

The Concierge at milk + honey plays a crucial role in creating exceptional guest experiences by providing warm, authentic, and attentive service. This position is centered around fostering connections and ensuring that every guest feels valued and cared for throughout their visit. The Concierge is responsible for managing guest interactions, educating them about services, and collaborating with team members to maintain a seamless operation within the spa and salon environment.

Requirements

• Warm and welcoming demeanor
• Active listening skills
• Ability to multi-task
• Strong customer service skills
• Attention to detail

Nice To Haves

• Experience in a customer-facing role
• Knowledge of spa and salon services
• Previous experience in hospitality or service industry

Responsibilities

• Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
• Educate guests on retail offerings, memberships and enhancements.
• Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
• Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
• Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Benefits

• Competitive Compensation Plan
• Affordable Health, Dental and Vision plans after 30 days of employment
• Paid Time Off upon hire
• Matching 401k plan
• Company Paid Basic Life/AD&D
• Internal Growth + Mobility
• Hyperclean Environment free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products
• Ongoing Training Opportunities and Continued Education
• Employee Referral Bonus
• Gold's Gym Discount (TX + CA)
• Return-to-Work bonus for new parents following Maternity Leave
• Paid volunteer time off opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed