Concierge

PCH Hotels & Resorts • Birmingham, AL

310d

About The Position

As a member of our resort, the primary role of Front Office Concierge is to assist the guests in booking and setting up activities such as dining, golf, massage and any other request from the guest to help make their stay the best. Responds and coordinates all guest requests for special arrangements or services, courteously and efficiently and informs guests of hotel services, features and room amenities. Excellent guest relations skills. Excellent verbal communication skills with guests and co-workers. Detail-oriented, team player. Ability to work well in a fast-paced environment. Ability to work well under pressure.

Requirements

• Excellent guest relations skills.
• Excellent verbal communication skills.
• Detail-oriented and a team player.
• Ability to work well in a fast-paced environment.
• Ability to work well under pressure.

Responsibilities

• Assist guests in booking and setting up activities such as dining, golf, and massage.
• Respond to and coordinate all guest requests for special arrangements or services.
• Inform guests of hotel services, features, and room amenities.
• Maintain excellent guest relations.
• Communicate effectively with guests and co-workers.

Benefits

• Full health, dental, and vision coverage including both FSA and HSA options.
• 401k with matching.
• Hotel, F&B, golf, and retail discounts throughout the company properties.
• Worldwide Marriott discounts.

What This Job Offers

• Job Type: Full-time
• Industry: Accommodation