CONCIERGE

Hollywood Park Casino • Inglewood, CA

295d • $17 - $18

About The Position

The Concierge position at Hollywood Park Casino involves providing excellent guest service to Player's Club Members. The role requires adherence to all applicable legal regulations and requirements, presenting oneself as an asset to the casino and encouraging others to do the same.

Requirements

• Must be 21 years of age or older and have employment eligibility in the U.S.
• Must be able to pass a background check and obtain a work permit before entering this position.
• Possess superior communicational, organizational, interpersonal, and computer skills.
• Ability to multi-task, solve problems, and understand and follow written or verbal instructions.
• Be dynamic and personable; act and be results-oriented.
• Ability to adapt well to the casino environment that involves large numbers of people and loud continuous high noise levels.
• Must function in a team environment and possess a high regard for customer service and Team Member relations.
• Demonstrates flexibility; must be able to work any shift and any day of the week, including weekends, holidays, and special events.

Responsibilities

• Greet guests in a friendly and courteous manner in person and on the telephone.
• Maintain a clean and organized work area.
• Answer and route public and employee telephone calls in a professional and friendly manner.
• Assist with package deliveries and route delivered items.
• Ensure customer needs are met by giving direction, suggestion, and channeling concerns.
• Fill out forms, maintain logs, and carry out activities related to guests' lost and found items and cellular phone charging.
• Operate the Casino Poker Board by registering players for games, announcing available seats, answering general questions, and communicating with floor staff and dealer coordinator.
• Provide information on the geographical area; suggest sightseeing spots and arrange tours.
• Arrange transportation and lodging needs for guests.
• Secure luggage or personal effects for guests while at the casino.
• Promote and distribute Player's Club membership forms to customers.
• Maintain working knowledge of the Player's Club.
• Scan guests' cards on the casino floor for accurate tracking.
• Keep appraised of all current and upcoming casino promotions and special events and communicate them to players to encourage participation.
• Assist in all other duties and special projects as assigned by Concierge Supervisor, Shift Manager, and upper management.
• Strictly adhere to all HPC timekeeping rules and procedures.
• Adhere to all department, Human Resources, and Safety policies and procedures.
• Adhere to all applicable federal, state, and local laws and regulations.

Benefits

• Hourly pay rate ranging from $17.00 to $18.00.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries