The Union Residential Concierge is responsible for organizing, coordinating, and implementing various resident services and programs. They act as an information source for residents and assist them with local market resources.
Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member
Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary
Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs
Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community
Assists the community team with scheduling, planning and organizing resident activities and programs
Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors
Strong customer service and interpersonal skills - able to interact professionally and warmly with residents, guests, and vendors
Effective communication - both verbal and written; clear, courteous, and confident
Attention to detail - notices small things, maintains a tidy lobby, tracks packages and requests accurately
Professionalism and discretion - maintains confidentiality and handles situations with tact
Time management and multitasking - able to prioritize and handle multiple requests calmly during busy times
Basic computer literacy - familiar with logging systems, email, and possibly property management software
Knowledge of building policies and emergency procedures - able to act quickly and appropriately when needed
Dependability and punctuality - consistent attendance and reliability are essential
Teamwork and collaboration - works well with service staff, management, and other concierges across shifts
Prior experience in hospitality, customer service, or front desk roles-ideally in a residential or hotel setting
Benefits per Local 32BJ RAB Apartment Building Agreement
The pay range for this position is $22.3319/hr to $29.7758/hr