Concierge

Senior Lifestyle • Washington, DC

70d

About The Position

In this role, you will be responsible for providing assistance to residents, guests, and vendors in the community. Your duties will include greeting residents and providing general assistance to visitors, prospective residents, and families. You will also be tasked with answering telephone calls and ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms, and investigating any unusual activity. Additionally, you will process reports for work orders, incidents, and concerns, receive packages, plants, prescription drugs, etc., and deliver or hold them as requested. Maintaining the sign in/out log for the issuance of community keys and gate passes is also part of your responsibilities. You will assist other departments with administrative functions and ensure that resident, family, and employee concerns receive timely responses and follow-ups, striving to provide a high level of customer satisfaction. It is essential to maintain a positive and professional demeanor toward all residents, visitors, and co-workers.

Requirements

• Three (3) months of related experience is preferred.
• Ability to communicate clearly and effectively in English.
• Highly proficient computer skills, including proficiency with Outlook, Excel, and Word.
• Compassionate, professional, kind, engaging, empathetic, and helpful demeanor.
• Ability to work as part of a team and handle multiple tasks efficiently.
• Ability to make independent decisions when circumstances warrant such action.
• Maintain a positive and friendly demeanor toward residents and co-workers.

Responsibilities

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• Monitor surveillance cameras, door alarms, life safety systems, building alarms, and investigate any unusual activity to ensure safety.
• Process reports for work orders, incidents, and concerns.
• Receive packages, plants, prescription drugs, etc., and deliver or hold as requested.
• Maintain the sign in/out log for community keys and gate passes.
• Assist other departments with administrative functions.
• Ensure timely response and follow-up on resident/family/employee concerns to provide high customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors, and co-workers.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Short-term disability
• Long-term disability
• Paid time off
• Access to DailyPay for earned but unpaid wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 5,001-10,000 employees