Concierge

Marriott International • Littleton, CO

93d

About The Position

Opportunity: Concierge Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities.

Requirements

• High School diploma or equivalent
• Previous customer service experience required or equivalent training
• Knowledge of the local community, attractions and events

Responsibilities

• Greet and serve elite Marriott Bonvoy members in the M Club Concierge Lounge
• Engage with guests and provide personalized customer service
• Anticipate and address guests' service needs
• Communicate any guest issues to the appropriate department
• Stock food and beverage supplies for guests
• Assist with inventory of Lounge pantry and maintain sufficient par stock in the pantry
• Maintain the cleanliness of the M Club Concierge Lounge
• Provide information about local attractions and events
• Make travel arrangements
• Make dining and other reservations, and obtain tickets for events
• Receive, store, or deliver luggage or mail
• Pick up and deliver items or run errands
• Carry out unusual requests, such as searching for hard-to-find items or services
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
• Practice safe work habits and wear protective safety equipment
• Ensure overall guest satisfaction
• Perform other duties as requested by management

What This Job Offers

• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED