Concierge - 3rd shift

Lifestyle Communities • Columbus, OH

17h

About The Position

As Concierge, you will be the heart of the resident journey—from first impressions to everyday interactions—helping residents feel welcomed, informed, and cared for. You will blend administrative coordination with concierge-style services, creating a lifestyle-driven experience that goes beyond housing to foster community and connection. This is the perfect role for someone who thrives on providing outstanding customer service, enjoys planning events, and takes pride in making a community feel like home.

Requirements

• 1-2 years of experience in customer service, hospitality, property management, or a similar resident-focused role.
• Passion for creating exceptional resident experiences and building community.
• Excellent organizational skills.
• Strong communication and problem-solving abilities.
• Positive, proactive, and detail-oriented mindset.
• Proficiency in Google Workspace; experience with property management software is a plus.
• High school diploma or equivalent required; additional education is a plus.
• Strong communication skills.
• Proficiency in Google Workspace.

Responsibilities

• Be the First Point of Contact: Serve as the welcoming face and trusted resource for residents, addressing inquiries, service requests, and everyday concerns with professionalism and care.
• Guide new residents through a seamless move-in and orientation process, including welcome packages and community introductions.
• Assist with move-out procedures to ensure a smooth transition.
• Keep Residents Informed: Prepare and distribute newsletters, community announcements, digital updates, and bulletin board postings at the direction of the Community Manager to ensure residents stay connected and informed.
• Support management with resident notifications regarding policies, community updates, and event reminders.
• Support Everyday Living: Offer personalized recommendations for local dining, entertainment, and services that enrich residents’ lifestyles.
• Coordinate with vendors, businesses, and service providers to offer exclusive perks, special experiences, or resident discounts.
• Amenity Coordination: Help residents reserve community spaces and amenities for private or group use.
• Facilitate concierge-style services such as package handling, dry cleaning coordination, and pet care assistance.
• Ensure a Welcoming Environment: Monitor the appearance and atmosphere of lobbies, amenities, and common areas, ensuring they remain clean, inviting, and reflective of Collective House’s standards.
• Team Collaboration: Work closely with security, maintenance, and property management teams to ensure resident needs are met efficiently and with care.
• Handle resident concerns with empathy, working quickly to resolve issues or escalating matters to property management when needed.

Benefits

• Strong Company Culture – A values-driven team where collaboration, innovation, and connection matter.
• Career Growth Opportunities – We invest in your development with training, mentorship, and a clear path to advance within your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees