Concierge (Part-Time, Nights)

Grand Living • Venice, FL

39d

About The Position

The Concierge (who serves as a concierge for the community) is responsible for enhancing the overall Resident experience by serving as the first point of contact for a variety of support and administrative needs. This is to be handled in The Sterling Touch friendly, courteous, helpful, timely and professional manner, resulting in a very high level of Resident satisfaction. A concierge will perform a variety of clerical tasks, coordinate activities, manage requests, distribute correspondence, direct phone calls, and interact with all visitors, guests, residents and fellow team members. The Concierge position is under the direction of the Business Office Manager in accordance with Community's standards, processes, procedures, practices and philosophy.

Requirements

• High School Diploma or GED, required.
• Ability to read, write and understand the English language in order to communicates with residents, family members, peers, employees, and vendors.
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time.
• Ability to lift or carry up to 20 pounds and push or pull carts weighing up to 50 pounds.

Nice To Haves

• Customer service experience in the senior housing field, preferred.

Responsibilities

• perform a variety of clerical tasks
• coordinate activities
• manage requests
• distribute correspondence
• direct phone calls
• interact with all visitors, guests, residents and fellow team members

Benefits

• competitive compensation
• a full benefits package for full-time employees including 1) a generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service; 2) affordable insurance options for medical, dental, vision and more; 3) a 401(k) with a 4% company match on a 5% contribution, 4) automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP).
• PTO is earned at lesser rates for part-time staff.
• Grand Living is a high-end upscale environment including exquisite cuisine and free employee meals (must meet eligibility requirements), Grand Spa & Fitness facilities available for use at designated times.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED
• Number of Employees: 51-100 employees