Concierge

BECU

47d•$21 - $31•Onsite

About The Position

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits? Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference. While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU. IMPACT YOU’LL MAKE: As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door. Compensation Transparency: We believe in fair and equitable pay for all employees. The listed pay ranges reflect our commitment to both internal equity and market competitiveness: Concierge: $22.75 – $23.00 per hour Offers are made within this range, taking into account experience, skills, and alignment with internal team compensation. Please note that starting pay typically does not exceed the range midpoint. Travel Expectations: Training will take place at our Tukwila Financial Center as well as our Lakewood Neighborhood Financial Center Reliable transportation and commitment/ability to travel to Tukwila and Lakewood is required Lakewood is set to open in March so additional training in other branches may be requested Schedule Expectations: The schedule for this full-time Concierge position varies week to week. Core training hours will fall between Monday and Friday, anytime between 8:30 AM and 6:30 PM. After training is complete, participation in a rotating Saturday schedule will also be required, with rotational Saturday shifts running from 8:30 AM to 1:30 PM. This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

Requirements

High school diploma or associated certification (GED).
Minimum two years of customer service experience in a retail environment.
Ability to work a shifting/flexible schedule, including evenings, nights, or weekends.
Capacity to sit or stand for periods of up to one hour or more.

Nice To Haves

Minimum one year of sales experience in a financial retail environment.
Proficient PC skills and the ability to learn new software.
Strong verbal and written communication skills for effective interactions.

Responsibilities

Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.
Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.
Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.
Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.
Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.