Concierge

Splendido•Tucson, AZ

39d

About The Position

Coordinates concierge services and serves as a member of a self-directed team that through their combined efforts provides: an extraordinary greeting to residents, family, and visitors of Splendido; exceptional, efficient customer service of concierge tasks; creative, positive planning and delivery of programming; safe, efficient and fun transportation. Creates meaningful moments in the lives of residents, visitors, and staff by demonstrating Nextraordinary behaviors.

Requirements

College or equivalent
Experience working with older
Willingness to be part of a self-directed
Service orientation with excellent interpersonal skills; ability to multi-
MS Office

Nice To Haves

College
Concierge services
Music, art or therapeutic

Responsibilities

Coordinates concierge schedule and daily
Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
Maintains system to receive, record, store and distribute
Provides transportation reservation
Maintains daily check log, service log and other pertinent
Completes incident reports for emergencies; and feeds forward non-emergency information to to assure efficient communication between concierge, supervisors and other experience centers.
Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.

Benefits

Mather offers a competitive benefits package.
Team members are eligible for:
A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
Convenient, subsidized parking (or public transportation for certain locations)
Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.
Benefits-eligible team members can take advantage of:
Medical, dental, and vision plans
Paid Parental Leave
Adoption Assistance Reimbursement
Tuition reimbursement for continuing education
Extended illness benefits
Employee wellness programs
Short- and long-term disability insurance
Life insurance is available to benefit eligible team members.
Benefits are subject to change without notice. Benefits details dependent on employment status.