Concierge, Seasonal Part-Time

THE WATERFRONT BEACH RESORT • Huntington Beach, CA

30d • $19 - $19

About The Position

WHAT YOU’LL DO - Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs. - Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for customers as requested. - Arranges and confirms recreation, business and dining activities both inside and outside the resort. Promptly responds to requests for dentists, doctors, child care, florists, etc. - Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate. Promotes Hilton marketing programs. Makes appropriate selection of guest rooms based on guest needs. Codes electronic keys. Confirms the room number and rate. Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate. - Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity. - Distributes printed materials such as brochures of local attractions or other Hiltons. ADDITIONAL JOB DUTIES - Escorts VIP guests to accommodations. - Maintain a complete stock of supplies at the concierge lobby desk. - Attend all mandatory meetings on property including; safety meetings, Blue energy meetings, training meetings. - May be given the opportunity participate in off property Restaurant tasting, local activities and team building outings. YOUR JOURNEY TO SUCCESS STARTS HERE At The Waterfront Beach Resort, a Hilton Hotel, we believe in providing extraordinary and personalized service to our guests and an exceptional working environment for our people. We offer a gratifying career in hospitality as distinct as our reputation. Through experience, training and career development, our associates are inspired and encouraged to achieve their goals while creating unforgettable memories for our guests. The Waterfront Beach Resort offers a great platform to begin or enhance your hospitality career. Discover new opportunities and hone your skills in an inviting workplace on the shores of the Pacific Ocean. We are always looking for passionate people who will embrace our promise in providing the finest hospitality to ensure our guests feel cared for and valued. We believe in helping our employees achieve the perfect work/life balance for optimal growth. WHAT WE LOOK FOR Individuals who are passionate about hotels and hospitality. Those people who strive to provide the best guest experience to each guest and will stop at nothing to do so. We look for individuals with innate traits such as charisma, personality, integrity, and camaraderie to be a part of a winning team. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. HOW WE’RE DIFFERENT A "family-like" work environment with over 30 years of excellence in hospitality will allow you to reach the highest levels of professional development. "One Team, One Dream" is our motto, and we live by it every day. We are only good as the company we keep, and it shines through in everything we do. BENEFITS At The Waterfront Beach Resort, you can learn, grow, and succeed. Work steps from the ocean alongside dedicated and driven hospitality professionals - Become part of an award-winning team at The Waterfront Beach Resort. - Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance) - Access to Go Hilton team member travel program. - 401(k) or Roth 401(k) Retirement Plan with up to 4% company match. - Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day. - Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment. - Complimentary meals during working hours. - Complimentary parking during working hours. - Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year) One House, One Heart!

Requirements

• Prior customer service experience, required.

Nice To Haves

• Prior Front Desk or hospitality experience, preferred.

Responsibilities

• Greets customers immediately with a friendly and sincere welcome.
• Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
• Answers telephone calls and inputs messages into the computer.
• Retrieves messages and communicates contents to the guest.
• Retrieves mail, small packages, and facsimiles for customers as requested.
• Arranges and confirms recreation, business and dining activities both inside and outside the resort.
• Promptly responds to requests for dentists, doctors, child care, florists, etc.
• Registers VIP guests by inputting and retrieving information from a computer system, confirming pertinent information such as number of guests and room rate.
• Promotes Hilton marketing programs.
• Makes appropriate selection of guest rooms based on guest needs.
• Codes electronic keys.
• Confirms the room number and rate.
• Provides folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results.
• Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc.
• Remains calm and alert especially during emergency situations and heavy resort activity.
• Distributes printed materials such as brochures of local attractions or other Hiltons.
• Escorts VIP guests to accommodations.
• Maintain a complete stock of supplies at the concierge lobby desk.
• Attend all mandatory meetings on property including; safety meetings, Blue energy meetings, training meetings.
• May be given the opportunity participate in off property Restaurant tasting, local activities and team building outings.

Benefits

• Benefit eligibility for Full-Time associates on the first of the month following 60-days of employment. (Medical, Dental, Vision, Voluntary Life Insurance, Aflac supplemental insurance, and Pet Insurance)
• Access to Go Hilton team member travel program.
• 401(k) or Roth 401(k) Retirement Plan with up to 4% company match.
• Seven (7) Paid Holidays: New Year's Day, Easter Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day & Christmas Day.
• Vacation accrual of two (2) weeks for Full-Time associates & one (1) week for Part-Time associates after completion of one year of employment.
• Complimentary meals during working hours.
• Complimentary parking during working hours.
• Engage in Waterfront Recognition Programs. (Service from the Heart cash rewards, department appreciation celebrations & be eligible to be nominated for Associate of the Quarter/Year) One House, One Heart!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed