Concierge at Camp Creek Resort

ST JOE RESORT OPERATIONS LLC • Inlet Beach, FL

2d • Onsite

About The Position

The Concierge assists guests with a variety of needs to ensure they have a memorable stay. This includes but is not limited to making reservations for meals, cars/shuttles, being knowledgeable in the best places to eat, advising and reserving tours/excursions, and assisting with things like dry cleaning or locating a pharmacy.

Requirements

• Ability to read, write, speak and communicate in basic English preferred
• Experience in Hospitality or other relationship centered job is preferred
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Detail-oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Knowledge of the local area and its restaurants, shopping and recreation
• Administrative skills
• Organizational; and multitasking skills
• Must have appositive attitude with the ability to remain positive and patient
• Prolonged periods sitting at a desk and working on a computer with occasional standing
• Must be able to lift up to 15 pounds at times
• Indoors, mostly quiet environment

Responsibilities

• Greet and welcomes guests warmly and with enthusiasm
• Develop and maintain service relationships to fulfill the needs of patrons, customers, guests, or employees
• Provide information regarding the area, including directions, attractions, shopping, nightlife, or recreational opportunities
• Make reservations for a variety of experiences for guests
• Assist with events happening in the hotel
• Provide a variety of business services such as shipping packages and assisting with printing needs
• Communicate with front desk, housekeeping, and bellman
• Respond to guest inquiries
• Anticipate and make attempts to the expectations of guests
• Attend staff meetings to learn about arrivals and amenities for guests
• Work independently to seek opportunities for guests
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees