Concierge - Hilton Americas Houston

Hilton • Houston, TX

1d • Onsite

About The Position

At Hilton Americas–Houston, our Concierge team is the heartbeat of the guest experience. As a Concierge, you won’t just give directions or make reservations—you’ll create unforgettable moments in one of Houston’s most iconic downtown destinations. Located steps away from the George R. Brown Convention Center and surrounded by Houston’s arts, dining, and sports scene, this role is perfect for someone who loves people, knows the city, and takes pride in delivering world-class hospitality. A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability. If you’re ready to be the person guests rely on to unlock the best of Houston, your place is at the Concierge desk at Hilton Americas–Houston. A Concierge is responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Requirements

• You’re naturally welcoming, confident, and enjoy helping others
• You communicate clearly and love solving problems in real time
• You have a passion for Houston and enjoy sharing what makes the city special
• You thrive in a fast-paced, guest-focused environment
• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Responsibilities

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote Company marketing programs and distribute printed materials, as needed

Benefits

• Be part of a globally respected hospitality brand
• Work in a vibrant, upscale downtown hotel with diverse guests from around the world
• Grow your career with Hilton’s training, development, and travel benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees