Concierge

Services and Advocacy For•New York, NY

27d•$46,000 - $46,000•Onsite

About The Position

The Concierge greets SAGE Center older adult participants, announces visitors upon arrival, answers and routes phone calls, and provides support to SAGE’s constituents, SAGE Center programming and operations, and to SAGE as a whole. This role reports to the Director of the SAGE Center Bronx at Crotona Pride House and is an integral part in ensuring the Center remains a welcoming and inclusive space.

Requirements

Demonstrated experience in similar role
Ability to manage multiple phone lines and transfer accordingly
Willingness to learn about SAGE’s programming, both nationally and specific to the SAGE Centers and answer inquiries from callers and in-person visitors
Ability to work comfortably and effectively in a fast-paced environment
Ability to work independently with minimal supervision, using good judgment
Ability to provide a welcoming environment; interact professionally and personably with Participants, visitors, and staff; and escalate concerns appropriately
Ability to multitask with excellent time-management skills
Basic proficiency with Microsoft Office, including Outlook and Excel
Commitment to SAGE’s mission and alignment with SAGE’s values

Nice To Haves

Bilingual Spanish ability preferred
Experience with Salesforce and NYC Aging databases preferred
Experience in aging and/or social services and/or LGBTQ+ services a plus
Experience and passion for working with marginalized communities, particularly BIPOC and LGBTQ+ communities
Strong written and verbal communication skills

Responsibilities

Provide administrative support to SAGE Center Bronx at Crotona Pride House
Greet and direct Participants and visitors entering the Center
Gain general knowledge about Center operations, program times and locations, and the Center’s calendars
Answer phone and in-person queries, responding, transferring, or following up as necessary
Provide information and referrals to callers
Register new SAGE Center Participants (guide through registration form, take photo, assign key tag, explain general Center services, give tours, etc.)
Maintain Participant RSVP lists for SAGE Center events and activities
Maintain a clean and organized reception and lobby area
Provide data entry support using STARS and Salesforce
Receive and sort mail and deliveries, and notify recipients
Capture information and referrals and maintain metrics data
Create flyers for the Center to advertise events
Process electronic fees and collect non-electronic fees
Open/close the Center as requested by the Director
Provide training/guidance to volunteers and new hires into Concierge role
Provide other assistance/support as needed

Benefits

Two medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
Dental and Vision insurance with premium subsidies
A safe harbor 401(k) plan with a match from SAGE of up to 5%
Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
100% SAGE-paid family and medical leave for up to 12 weeks
Sabbatical leave for very tenured staff
100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
Medical and dependent care FSA and transit pre-tax benefits
An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
A really terrific team! An opportunity to help make a positive impact on SAGE staff and culture! A chance to support the LGBTQ+ community and be a part of an organization doing vital work!