Concierge

Kedren Community Health Center Inc•Los Angeles, CA

26d

About The Position

The Concierge serves as a welcoming first point of contact for patients, families, visitors, and staff at Kedren Community Health Center. This role supports Kedren's mission by providing exceptional customer service, assisting with navigation of services, and ensuring a safe, respectful, and supportive environment for all individuals entering the facility. The Concierge plays a key role in patient experience, access, and coordination across departments.

Requirements

Strong customer service orientation with sensitivity to behavioral health populations
Excellent verbal and interpersonal communication skills
Ability to remain calm, professional, and empathetic in high-stress situations
Strong organizational skills and attention to detail
Ability to multitask and prioritize in a fast-paced healthcare environment Basic computer skills, including email, scheduling systems, and data entry
Ability to follow policies, procedures, and safety protocols consistently
High school diploma or equivalent required
Minimum of one (1) year of experience in customer service, front desk, hospitality, healthcare, or behavioral health setting preferred
Ability to sit or stand for extended periods
Ability to communicate clearly in person and over the phone
Ability to lift up to 25 pounds as needed

Nice To Haves

Bilingual (English/Spanish) preferred
Experience working with diverse populations strongly preferred

Responsibilities

Greet patients, families, visitors, and vendors in a professional, compassionate, and trauma-informed manner
Serve as a central point of contact to provide directions, general information, and assistance navigating Kedren services and departments
Answer and appropriately route incoming phone calls and in-person inquiries
Assist with patient check-in support, appointment confirmations, end general administrative tasks as assigned
Coordinate visitor access in accordance with Kedren safety, security, and confidentiality protocols
Communicate effectively with clinical, administrative, end support departments to address questions or concerns
Monitor lobby and reception areas to ensure a calm, welcoming, and orderly environment
Maintain professionalism when interacting with individuals experiencing mental health crises and escalate concerns per protocol
Protect patient privacy and maintain confidentiality in compliance with HIPAA end Kedren policies
Document interactions and notify supervisors of issues requiring follow-up or intervention
Support special events, audits, surveys, and VIP visits as needed