Concierge

Village Green•Chicago, IL

1d•$18 - $20

About The Position

Founded in 1919, Village Green is a diverse, people-first organization that has consistently earned multi-year recognition as a Great Place to Work, Top Workplace, and Best Workplace in Multifamily, among other designations. We believe a company's accomplishments are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a vital investment in your future. Village Green seeks a dynamic and experienced Concierge. As a key team member, you will uphold the highest standards of service and excellence, delivering an unparalleled experience for our clients. Our 100-year history makes us one of the oldest and most experienced management companies, and we have room to grow within the rising apartment industry. The Coppia Concierge is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations. (The shifts are customized as required by each site.) Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects and vendors. The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.

Requirements

Must have minimum one year of college, social media skills, customer service, and writing skills
Must have the availability to work a flexible schedule any day of the week
Strong organizational and time management skills
Ability to communicate effectively both verbally and written
Ability to resolve minor problems while maintaining a friendly and professional manner
Must be team-oriented

Responsibilities

Welcomes residents and guests in a courteous and friendly manner as they enter the building
Communicates to the residents regularly via resident newsletters and social media
Become familiar and provide recommendations to residents on community attractions and local amenities when requested.
Participates in event marketing
Provides brochures, floor plans and other collateral to clients
Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours
Retrieves packages for residents
Provides refreshments to residents and guests
Maintains Concierge Binder
Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
Maintains a clean and orderly front desk, lobby area, and storage closets were applicable
Prepares incident reports and correlating documentation
Adheres to established policies related to fair housing
Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts