Concierge

Hersha Hospitality Management LP • Philadelphia, PA

3h

About The Position

Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus Warmly greet and acknowledge guests, proactively offering assistance. Provide information about local attractions and events. Make travel arrangements. Make dining and other reservations, and obtain tickets for events. Receive, store, or deliver luggage or mail. Pick up and deliver items or run errands. Carry out unusual requests, such as searching for hard-to-find items or services. Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program. Practice safe work habits and wear protective safety equipment. Ensure overall guest satisfaction. Perform other duties as requested by management.

Requirements

• High School diploma or equivalent.
• Previous customer service experience required or equivalent training.
• Knowledge of the local community, attractions and events.

Responsibilities

• Assist guests with special services, in both an anticipatory manner and upon guest request
• Coordinate and communicate hotel services and amenities
• Warmly greet and acknowledge guests, proactively offering assistance.
• Provide information about local attractions and events.
• Make travel arrangements.
• Make dining and other reservations, and obtain tickets for events.
• Receive, store, or deliver luggage or mail.
• Pick up and deliver items or run errands.
• Carry out unusual requests, such as searching for hard-to-find items or services.
• Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits and wear protective safety equipment.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees