Concierge

American Addiction Centers•Mount Pleasant, SC

1d•Onsite

About The Position

The Concierge is the first point of contact for patients and visitors entering through the main entrance of Aurora Medical Center – Mount Pleasant. This role provides a warm welcome, supports wayfinding, and helps maintain a clean and professional environment that reflects Aurora’s commitment to exceptional patient experience. The Concierge greets customers, assesses their immediate needs, and manages the first impression of the facility by offering assistance such as helping out of vehicles, locating wheelchairs, providing directions, and escorting to destinations.

Requirements

Strong people skills and a friendly, professional demeanor.
Attention to detail and pride in maintaining a clean environment.
Ability to multitask and stay calm in a busy setting.
Reliable and service‑focused.
None Required (Licensure, Registration, and/or Certification).
High School Graduate.
Typically requires 1 year of experience in service management as a concierge or greeter in a large public facility.
Excellent communication, interpersonal, and customer service skills.
Ability to problem solve and work independent of direct supervision.
Demonstrated ability to work a flexible, customer-oriented schedule that meets the needs of Aurora guests and visitors.

Responsibilities

Greet and assist patients, families, and guests.
Provide wayfinding support and escort when needed.
Maintain a tidy, organized entrance area.
Serve as an ambassador of Aurora’s values and service standards.
Greets customers and assesses their immediate needs.
Successfully manages the first impression of the facility.
Offers assistance in any way necessary to include assist out of their vehicle, locate wheelchair, provide directions, escort to destination, etc.
Passes customer to volunteers for escorts when possible.
Utilizes Admitting or other departments to verify destination and remains with the patient if they are alone or in a wheelchair.
Assists in maintaining a smooth traffic flow at the entrances to the facility.
Assists in the arrangement of parking needs of customers, i.e., valet service, tour busses, short-term visitors, etc.
Assists customers with transportation needs, i.e., taxi vouchers, bus passes, van transport, or other special needs.
Assures working area is clean of debris, safe, and free from obstacles.
Reports any Security/Safety issues to the Public Safety Services Department immediately.
Works with hospital support staff that may include, but is not limited to: Public Safety, Environmental Services, Plant Operations, Patient Transport and Grounds.
Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served.
Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures.

Benefits

benefits and well-being programs
competitive compensation
generous retirement offerings
programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program