Concierge - On Call

Revel Communities (CA), Inc.•Lodi, CA

About The Position

We are certain our passion for creating best-in-class senior living communities, resident experiences and team culture will inspire you and pave the way for an exciting career. The team is a friendly, dedicated, and passionate group working hard together toward shared goals! As a Concierge at Revel, you will be embarking on a dynamic career journey with opportunities for growth and advancement. You shine in the spotlight, as you are the first impression of the community! You are passionate about creating a warm and welcoming atmosphere for residents and guests. You put the “service” in customer service. Residents see you as their “go to person” for providing information, resources and recommendations. You consistently go beyond our residents’ expectations. This opportunity is so much more than a front desk receptionist, you are partnering with team members and building relationships with our residents to create memorable experiences. YOU are a valued member of our Community! What you’ll be doing: Embracing the Revel Culture Code in how you go about completing your work and in your interactions with others. We live and work by the culture code of: BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN Engaging with residents, families, guests and co-workers in a friendly and professional manner. BE KIND|BE YOU Thriving in the challenges you are faced with daily, from answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, and helping to coordinate rides, outings, and activities for residents. Never a dull moment, you are a “GO TO” for residents and team members! BE KIND|DON’T SETTLE|BOUNCE BACK|BE YOU|BE GRATEFUL|OWN IT|BE BRAVE|LAUGH OFTEN Creating a professional first impression of the community by ensuring the front entrance, lobby, reception areas and all common areas sparkle and WOW our guests and residents. This means light housekeeping tasks such sweeping, vacuuming, dusting and removing trash. OWN IT|DON’T SETTLE|BE YOU Encouraging teamwork and collaboration through open communication with other Revel team members in your department and within other departments. BE GRATEFUL|BE BRAVE|BE YOU Championing our residents’ expectations to ensure wild success. DON’T SETTLE|BE BRAVE|OWN IT|BE YOU

Requirements

Exceptional customer service (think “white glove”) experience within hospitality, senior living and/or related industry preferred. You excel in an environment where you have variety in your day to day activities.
Experience interacting with guests/residents, co-workers and the general public in a courteous and professional manner.
Ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
Reasoning skills that include the ability to understand issues and process information for giving and receiving feedback and instructions. Proficiency communicating in English.
Proficiency with the use of computers, mobile devices (e.g., tablets, iPads), AV equipment/technology, and other office equipment (e.g., phones, scanners, copiers, fax machines, etc.) as well as possess familiarity with Microsoft Office Suite products including, but not limited to, Word, Excel, Outlook, etc.

Responsibilities

Embracing the Revel Culture Code in how you go about completing your work and in your interactions with others.
Engaging with residents, families, guests and co-workers in a friendly and professional manner.
Thriving in the challenges you are faced with daily, from answering calls, welcoming visitors, monitoring security and safety standards, sorting and distributing mail, and helping to coordinate rides, outings, and activities for residents.
Creating a professional first impression of the community by ensuring the front entrance, lobby, reception areas and all common areas sparkle and WOW our guests and residents. This means light housekeeping tasks such sweeping, vacuuming, dusting and removing trash.
Encouraging teamwork and collaboration through open communication with other Revel team members in your department and within other departments.
Championing our residents’ expectations to ensure wild success.