Concierge, Bethesda

The St. James•Bethesda, MD

11d•$18 - $18•Onsite

About The Position

The St. James is looking for a CONCIERGE to join the team at our new Performance Club located in Bethesda, Maryland. The concierge will be primarily responsible for providing an elevated level of hospitality in welcoming members and guests, managing member feedback, taking, and escalating messages, managing mail and deliveries, and facilitating overall excellent member and guest experience. The concierge team will work directly for the Concierge Manager and General Manager of The St. James Performance Club.

Requirements

Great hospitality, customer service and communication skills.
Reliable, professional, computer literate, energetic, and friendly.
Strong understanding of sales and customer service techniques.
Excellent written and oral communication skills.
Interested in health, fitness, and/or sports.
Background check and vaccination status required.

Responsibilities

Provide the highest level of customer service to members, prospective members, and guests.
Professionally greet members, guests, and team members.
Direct member and customer feedback or complaints to appropriate St. James manager, and follow-up on issues derived from those comments.
Collaborate with the member experience Manager to order department supplies.
Answer phones in a pleasant and friendly manner.
Take messages and provide feedback on the phone as required.
Update member accounts.
Ability to work opening shift, evening shift, and work weekends if needed.
Maintain an orderly work station area, including lobby and entrance ways.
Supporting the safety of all members, guests, and team members.