Concierge

Array

8d•$50,000 - $55,000•Onsite

About The Position

Our front desk concierge is the face of our client service team within our Toronto office. We are looking for someone with a composed and professional demeanor that can anticipate our clients’ needs, build long-term trusting relationships, and strive to improve client experience. Our concierge must be detail oriented, have an ability to multi-task, and prioritize the provision of exceptional service.

Requirements

Must be a Canadian citizen
Must be able to work overtime when required
2+ years of experience in a front desk, concierge, hospitality, client service, or administrative support role (corporate, hotel, or professional services setting preferred). Legal environments a plus!
Experience managing client-facing interactions with a high degree of professionalism and discretion.
Familiarity with catering coordination, conference room management, or office hospitality operations is an asset.
Proficiency with MS Office Suite (Outlook, Word, Excel) and comfort learning new office systems or booking platforms.
Ability to set up, connect, and troubleshoot videoconferencing equipment (e.g., Zoom, Teams, WebEx).
Comfortable using office technology: printers, copiers, phones, badge access systems, AV equipment, etc.
Exceptional customer service orientation with the ability to anticipate client needs and create a welcoming, elevated experience.
Strong verbal and written communication skills with a polished, professional demeanor.
Ability to remain calm, composed, and solutions-focused under pressure or in a fast-paced environment.

Responsibilities

As the primary point of contact: greet clients upon arrival, organize and manage logistics, complete specific requests
Catering coordination: breakfast and lunch is ordered, set out, and tidied each day
Ensure all areas of catering are clean and well maintained, including replenishment of products
Prepare lists of orders – catering, supplies, products
Maintain boardrooms: set-up, connect, and troubleshoot boardroom videoconference technology, ensure supplies are stocked and refilled, reset the rooms for new matters
Execute on administrative duties as assigned