Concierge - The Fifth Avenue Hotel

Hersha Hospitality Management LP•New York, NY

8d•$31

About The Position

Serve as an ambassador of The Fifth Avenue Hotel, delivering a refined, seamless, and personalized guest experience. Assist guests with elevated services, both proactively and upon request, while expertly coordinating and communicating the hotel’s luxury amenities.

Requirements

High School diploma or equivalent.
Prior customer service experience required; luxury hospitality experience strongly preferred.
Strong knowledge of the local area, including cultural highlights, fine dining, luxury retail, and notable events.
Flexible schedule required, including holidays, weekends, and varied shifts.
Role requires extended periods of standing and/or sitting, walking, and occasional lifting up to 50 pounds.

Responsibilities

Warmly greet and acknowledge guests with polished professionalism, offering thoughtful assistance at every opportunity.
Provide sophisticated guidance on premier local attractions, cultural institutions, and exclusive events.
Arrange transportation with meticulous attention to comfort, timeliness, and guest preference.
Secure dining reservations, curated experiences, and event tickets, including access to sought-after or exclusive venues.
Receive, store, safeguard, and deliver guest luggage, mail, and personal items with impeccable care.
Pick up and deliver items or run errands with precision and discretion.
Fulfill unique or high-level guest requests, including sourcing specialty items or coordinating bespoke services.
Support the Guest Service team during peak arrival and departure periods or staffing shortages.
Maintain full awareness of guest satisfaction metrics and actively contribute to the highest standards of luxury service.
Adhere to all safety practices and required protective equipment standards.
Ensure that every guest departs fully satisfied with the hotel experience.
Perform additional duties as assigned by management.