Concierge - Limelight Mammoth

Limelight Hotels•Mammoth Lakes, CA

2d•$20 - $21

About The Position

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028). For more information, visit www.limelighthotels.com or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager. The pay range for this position is $20.00 to $21.00 per hour; actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until March 29, 2026.

Requirements

High School Diploma or GED required, bachelor's degree preferred
1 year of concierge or customer service experience required
Intimate knowledge of local mountain, town activities and events in the area
Knowledge of customer preferences and how to meet or exceed them
Familiarity with hotel fire and safety procedures
Familiar with hotel services, hours of operation
Knowledge of daily functions, locations and times to assist guests with inquiries
Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
Active listening and interpersonal skills to personalize the guest experience
Ability to act professional in a fast-paced environment
Strong attention to detail
Ability to work effectively in team settings, contributing positively to group dynamics
Ability to build and maintain relationships with local businesses
Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Responsibilities

Recommend and book activities for guest’s ability/skill level and interest
Check guests in or out of hotel in accordance with procedures
Record any guest complaints or problems and notify appropriate staff individuals
Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
Coordinate with other departments daily needs or special requirements for all hotel guests
Responsible for maintaining cash bank and for daily settling of cash bank
Comply with all policies and procedures for the Concierge Department as well as Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
Other duties as assigned