Concierge

St. James Place of Baton Rouge•Baton Rouge, LA

3d•Onsite

About The Position

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place is the right opportunity for you. Schedule: Monday - Friday 9:00am - 6:00pm The Assisted Living Concierge position is a key communications link for residents, their families, staff and potential residents by way of receiving and handling outside and inside calls, monitoring security and alert systems and properly directing or answering inquiries. The Assisted Living Concierge is responsible for being familiar with the day- to-day operations of Assisted Living and assists management in the overall operations of the department.

Requirements

High school diploma or GED
Previous experience as a front desk concierge, receptionist or office assistant.
Previous experience with multi-line telephone systems.
Basic computer experience.

Responsibilities

Answers telephone with proper greeting & pleasant manner
Screens & properly transfers calls in a timely manner
Properly greets & screens visitors, residents, & staff, utilizing sign-in sheet and badges
Provides accurate information to residents & visitors
Understands telephone technology (receiving, transferring, holding, parking, forwarding & ending calls)
Properly handles calls received from Gate entrances
Knowledgeable about all areas of SJP community, departments, residents and staff
Utilizes “Ready References” in flip file & at Concierge desk to best handle questions from callers
Keeps abreast of activities and special events pertaining to residents and staff
Properly completes logbooks for alert system and for communications daily and checks E-mail for updates daily
Coordinates communication between residents & Transportation Department
Communicates information to part-time and weekend receptionists to ensure good shift transition
Opening & closing desk – familiar with procedure of forwarding and canceling forward of calls to other desks
Deliveries - Assures that all deliveries to residents are properly arranged for and delivered on a timely basis
Resident Transportation – Promptly notifies Transportation for off-campus and on-campus appointments, resident pick-up, and resident drop-offs
Assistance to Residents- Promptly handles resident or family requests for services and follows through with completion of necessary forms & logs
Monitors resident alert system and fire panels and promptly notifies the responsible parties of concerns
Maintains knowledge of and performs procedures related to fire alarm and fire drills
Provides information to staff and residents on the status of emergency situations or drills