Concierge (Full-Time Morning shift) | Downtown Austin - Luxury High-RIse

WRMC•Austin, TX

6h•Onsite

About The Position

We are seeking a polished, service-driven Concierge to be the welcoming face of our luxury multifamily community. This role is ideal for a proactive, detail-oriented professional who thrives on creating memorable resident experiences and takes pride in delivering exceptional service. As a Concierge, you will warmly welcome residents, guests, and vendors, manage building access, and serve as a trusted point of contact for day-to-day needs. You will use strong interpersonal and communication skills to anticipate needs, solve problems, and ensure residents feel known, valued, and well cared for. Success in this role requires professionalism, discretion, and the ability to work independently in a fast-paced, high-expectation environment.

Requirements

High school diploma or equivalent required.
Previous experience in hospitality, luxury residential, concierge, front desk, or customer service roles strongly preferred.
Strong knowledge of hospitality and customer service best practices, ideally within a luxury or high-end environment.
Excellent verbal and written communication skills, with the ability to interact professionally with diverse audiences.
High level of organization and attention to detail, including comfort with managing multiple priorities simultaneously.
Proficiency with basic technology, including email, property management or concierge systems (e.g., BuildingLink), and office software.
Sound judgment, discretion, and a strong sense of professionalism when handling confidential information.
Ability to remain calm, responsive, and solution-oriented in high-pressure or emergency situations.
Flexibility to work varying schedules, including weekends and holidays, based on community needs.
A genuine passion for service and a desire to contribute to a refined, welcoming residential experience.

Responsibilities

Deliver a consistently elevated level of customer service to residents, guests, vendors, and team members.
Greet and assist all individuals entering the building while ensuring proper access control and check-in procedures.
Identify resident needs, answer questions, and provide thoughtful, timely solutions.
Coordinate and schedule access for authorized vendors servicing residential units.
Protect resident privacy and uphold the organization’s reputation by handling all information with discretion and confidentiality.
Respond calmly and effectively to emergencies, following established protocols and notifying leadership as appropriate.
Actively listen to resident feedback and contribute ideas to enhance services and overall resident satisfaction.
Maintain accurate daily shift notes and logs within the BuildingLink system.
Receive, log, organize, and coordinate package deliveries in accordance with building procedures.
Address resident concerns with empathy and professionalism, escalating matters to the Lead Concierge or Assistant General Manager when necessary.
Support resident relations by ensuring timely follow-up and resolution of requests, concerns, and special service needs.
Perform additional duties consistent with the role, as assigned by leadership.