Concierge

St. John's Senior Servi•Rochester, NY

10d•Onsite

About The Position

St. John’s is leading and inspiring a shift in society’s views of elderhood. Join our family of dedicated, talented employees who are at the forefront of innovative senior services delivery in this community. St. John’s embraces living every day by fostering a culture that is friendly, respectful, responsive, compassionate, innovative, and fun for both employees and the elders and residents that call St. John’s home. If this description speaks to you, continue reading about the opportunity of Concierge. This is a Part time Position. Position Summary: The Concierge maintains a consistent professional and warm attitude over the telephone, greeting visitors, Elders and family members. The Concierge interacts, listens and engages in conversation with Elders, family and friends of Elders, employees, volunteers, and prospective Elders & family members with a warm and welcoming demeanor. The Concierge creates a hospitable environment in the lobby area and provides high quality service in a collaborative team effort. Responsibilities include:

Requirements

Excellent customer service, customer relations and telephone etiquette.
Ability to interact with diverse groups of people.
Email, MS office, general computer proficiency.
Ability to keep a positive attitude when visitors are sometimes upset and under stress.
Light to moderate - able to bend, lift up to 20 lbs.
Able to sit for prolonged periods of time.

Responsibilities

Receives all persons who enter the campus in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff, or vendors respectfully and congenially to present the best possible image of the community.
Answers all incoming telephone calls in a professional manner and redirects all calls as appropriate, answering questions promptly and courteously.
Welcome’s all persons who enter St. John’s in a courteous manner. Informs, guides, directs, and assists in a professional manner.
Engages in conversation with Elders, families, staff and assists in answering questions.
Provides current information pertaining to the activities occurring within St. John’s.
Maintains current resident contact/location information directory with continuous resident census tracking and documentation.
Cooperates with and assists fellow staff members on daily basis.
Help with other duties as needed that support the team to fulfill St John’s mission vision and values.