Concierge - Colony Square

Jamestown Management Corporation•Atlanta, GA

About The Position

Concierge will interact with internal and external guests and residents of Colony Square. Provide unparalleled service, creating and providing a seamless experience for all customers. Concierge will service customers both on the phone and in person; providing information in response to inquiries on a variety of calls, having a broad base of knowledge in a wide variety of areas.

Requirements

Strong understanding and knowledge of Colony Square and Midtown Atlanta.
Verbal Communication, Listening, Guest Service & Focus, People Skills, Action Oriented, Interpersonal Savvy, Professionalism, Emotional Control
Basic ability to write and send professional emails
Organized, detail-oriented self-starter, able to work independently and part of a group.
Evening and weekend shifts are required
Hours of Operation: Monday through Friday 8:30am-9:00pm, Saturday 10:00am-9:00pm, Sunday 11:00am-7:00pm (Hours may vary based on events)
Must be 21 years of age or older
Must enjoy serving people and do so with enthusiasm and professionalism
Must be open to change and able to adapt quickly to new directives
Proactive, approachable and solution-focused
Must uphold uniform and cleanliness standards
Must be able to work in a fast-paced environment, maintaining professionalism at all times.
Ability to multi-task and work well under pressure.

Responsibilities

Utilize all resources available to ensure full knowledge and understanding of the property to provide an exceptional service experience for our guests.
Develops relationships with Colony Square’s retail and office tenants and residential communities. Leverages these relationships to build loyalty to Colony Square and devoted fans of the services offered.
Coordinate tenant and guest needs with other departments as required, ensuring a seamless experience.
Act in accordance with the organization’s policies, goals, objectives and core values.
Provides information and resources by identifying and clarifying guest needs and desires related to Colony Square and Midtown; answering questions; giving directions and instructions; developing inventories of services.
Provides services requested by acting as intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations and the like.
Anticipates services required by ascertaining mood and style of guests; identifying options before being asked; developing itineraries.
Continuously develop knowledge of and build relationships with Colony Square tenants and retailers as well as in-depth understanding of the Midtown area. Participates in educational opportunities, maintaining personal networks.
Able to perform the skills of a Concierge while being a mobile presence on property.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments