Concierge - Aria

Aria Resort & Casino • Norman, OK

30d • $19

About The Position

As a Concierge at Aria, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Requirements

• High School Diploma or GED required
• 1+ years of prior relevant experience working in front services at a hotel/casino, spa, retail, or admin/office work preferred

Nice To Haves

• Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA highly preferred

Responsibilities

• Professionally and expeditiously process all guest requests (phone, face to face, text, email, or fax) while promoting, up-selling, and cross-selling all MGM Resorts venues including, but not limited to: amenities, rooms, restaurants, shows, cabanas, retail outlets, M life, casino events, property promotions, etc.
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
• As a brand ambassador, agents must be able to effectively build relationships and professionally represent themselves with vendors and guests
• Ability to multitask in up to 26 operating systems simultaneously to fulfill guest requests
• Commitment to ongoing knowledge development of citywide offerings as well as establishing a professional network within the hospitality community
• As facilitators of the booking process for numerous venues, it is critical that agents stay up to date and knowledgeable on other departments/entities policies and procedures
• May check in/out hotel guests

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED