Beach Concierge

Stonebridge Hospitality Associates • Bayside, NY

8h • Onsite

About The Position

The Concierge provides exceptional service to hotel guests by assisting with reservations, local area information, and special requests. This role ensures guests' needs are met promptly and professionally, enhancing their overall experience during their stay.

Requirements

• Previous experience in a guest service role, preferably as a concierge or in the hospitality industry.
• Strong knowledge of local attractions, dining options, and entertainment venues.
• Excellent communication and interpersonal skills to interact with guests and vendors professionally.
• Strong organizational and time management skills to handle multiple guest requests simultaneously.
• Ability to provide exceptional customer service and resolve guest issues with tact and professionalism.
• Proficiency in Microsoft Office and property management systems .

Nice To Haves

• Multi-lingual abilities are a plus but not .

Responsibilities

• Greet and assist guests with inquiries, providing information on local attractions, restaurants, and events.
• Make dining, entertainment, and transportation reservations for guests.
• Coordinate guest requests such as spa services, tours, or special amenities.
• Assist with the planning of special events and activities for guests.
• Provide directions and maps to local destinations and attractions.
• Maintain up-to-date knowledge of the hotel's services, facilities, and special events .
• Communicate guest preferences and special requests to relevant hotel departments.
• Handle guest complaints and issues with professionalism, ensuring prompt resolution.
• Manage and maintain records of guest interactions and requests.
• Stay informed about local events, festivals, and points of interest to provide accurate recommendations.
• Liaise with vendors and external service providers to ensure guests receive top-quality service.
• Uphold hotel service standards and deliver an exceptional guest experience at all times .

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees