Concierge

Barkan Management Company•Boston, MA

10d

About The Position

Come join our growing team! If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C. Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management! Who we need: The Concierge will maintain a secure environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive and professional manner.

Requirements

Possess a Wealth of knowledge about the area of which the property islocated(i.e. Restaurants, transportation, events, etc.).
Demonstrated experience in service and hospitality.
Excellent communication skills
Take pride in their appearance, their service role, and commitment to excellent service.
Have outstanding communication Skills – from professional writing to eloquence of speech and body language.
Be able todemonstratea proven history of reliability andadherenceto asetwork schedule.
Bring an extremely engaging and attentive personality to a team of highly motivated hospitality professionals.

Responsibilities

Maintain complete knowledge of rules,regulationsand policies
Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.
Announce all guests to units.
Become knowledgeable with building service providers, i.e., limousines,taxis, cleaners, pet services, fooddelivery and the like.
Ensure that the front lobby is always wellmaintained; weather mats installed during inclement weather and removedimmediatelyfollowing; chipped paint addressedimmediately, proper lighting,paneland desk polished and the like.
Receive calls from residents for personal services and coordinate same with the Page.  Ensure that all requests are metin a timely manner.
Supervise the activities of Page staff assigned to daily shift, check for proper uniform and attendance. Make sure that all services are provided in afriendly, courteous, professional manner.
Ensure that the front desk is always covered.
Accept deliveriesin accordance withapproved policy, mail and dry cleaning andmaintainlogs associated with each task.
Receive calls from residents for maintenance or service and forward to Lori during routine business hours.  For after-hour service requests, assess if the issue can wait until the next business day and log in work order on Building Link.  Ifappropriate,notify maintenance on call toassist.
Maintain strict adherence to key control policy, requiring that all visitors needing a keybe authorized toenterthe unit. Log all key requests.
Ensure that all contractors entering the front lobby are properly badgedobservingthe policy that tools are not allowed through the front door.
Enforce the building rules andregulationsprovided by the Board of Managers. Ensure that all contractors have security badges before entering the building.
Carefullymonitorall security and life safety systems and report problems to building security as well as the General Manager.
Welcome new residents and assistwith coordinating delivery of newspapers, cable TV, pea pod delivery laundryservices,etc.
Provide information about local activities and events throughout the city.
Introduce new services and opportunities that may be of interest to owners and residents.
Document all resident requests,complaintsor problemsimmediatelyand notify designated department/personnel for resolving the issue.
Complete incident reports as needed.
Perform duties as requestedby their supervisor.
Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies,theaterand the like.
Ensure personal appearance is always immaculate; uniform clean crisp and shoes are polished.